Downloading Creative Cloud apps? This article applies to non—Creative Cloud products only. For help with Creative Cloud download problems, see Adobe illustrator cs6 not responding when opening free download Creative Cloud download and install issues.
Just trying to find the Download link? Find the app you're interested in on the Adobe Downloads page. Follow the troubleshooting steps in one of the following documents—whichever applies to your download:.
Often, the easiest way to resolve failed downloads is to try the download again using a different browser. For example, if you're using Internet Explorer on Windows, try Firefox.
Allow pop-up windows in your browser, or add www. Also, allow third-party cookies. For instructions, see your browser's documentation. When prompted to Open or Save the downloaded file, select the option to save it. Then double-click the file to open it after it has downloaded completely. If you encounter a specific error number or message, search the Adobe support website for the text or error number for a solution.
If the temporary Internet adobe illustrator cs6 not responding when opening free download cache is too small to contain the file as it downloads, the download fails. Many factors, such as connection type and adobe illustrator cs6 not responding when opening free download traffic, affect download speed. The following table provides estimated download times for different file sizes at typical connection speeds.
For faster downloads, avoid peak hours 9am to 6pm Eastern time. Demand for downloads can also be high the first week after a product release. Some products—typically applications that are about 1 GB or larger—require that you have a broadband Internet connection for download. Adobe illustrator cs6 not responding when opening free download When you order a product, look below or to the right of the Delivery Method pop-up menu for the file size and estimated download time.
Note: The estimates in this table assume ideal network conditions. Your actual download time can be longer. If you are having trouble downloading Captivate 8 or any product using Internet Explorer 11 in Windows 8 or 7, you can fix it by adding www. Follow the steps below:.
Click the wheel-shaped Tools icon at the upper-right corner of the browser and then click Compatibility View settings. Go back to the trial download page, reload the page press F5 or click the Refresh iconand click Download. Visit the Adobe community forums to see if other users are experiencing similar download and installation problems. Visit the Downloading, Installing, Setting Up forum or find the forum for your product.
Try posting your problem on the forums for interactive troubleshooting. Note: When posting on forums, include your operating system and your product's version number in your message. Legal Notices Online Privacy Policy. Troubleshoot download problems Search. All Apps User Guide. Select an article: Select an article:.
Having trouble downloading non—Creative Cloud Adobe products? Try these solutions to resolve common browser, system, and connectivity problems that can interfere with successful downloads of non—Creative Cloud products. Try this first. Follow the troubleshooting steps in one of the following documents—whichever applies to your download: Can't download a non—Creative Cloud purchased product?
See Troubleshoot Akamai Download Manager downloads. Can't download a trial that uses Akamai Download Manager? Includes Acrobat X Pro. See Can't download trial Akamai Download Manager. Try this second. Didn't find what you needed in Try this first? Try one or more of the following tasks. Use a different browser. Make sure that your computer meets the Akamai Download Manager minimum system requirements. Allow pop-up windows and cookies. Check your connectivity.
Visit the Adobe website to make sure that you are connected to the Internet. Temporarily disable any firewalls and antivirus software. See the firewall or antivirus documentation for information on temporarily disabling the firewall or virus check.
Try the download again from a different location a different Adobe illustrator cs6 not responding when opening free download network, for example. If you are trying to download using a wireless connection, try the download over a wired connection.
Troubleshoot hard drive issues. Make sure that you are downloading the files to a folder on your hard drive, not to a network drive. After the download completes, you can move the files to a network location, if desired. If you are unsure whether you have read and write access to a location, save the download to your Documents folder or to the Desktop.
Find solutions to error messages. Go to the Search support page. Enter the error message in the Search box. Read any support documents that are listed in the search results for help resolving that error. Or use your browser's search engine to look for information about the error code or message.
See if the download is paused or stalled. Browser-managed downloads small product downloads, such as fonts or Lightroom : Look in the progress window. If it is stalled, start your download again.
Akamai Download Manager 3 Adobe. If the download is paused, click the Resume button. For more information, see Estimated download times. Enlarge the adobe illustrator cs6 not responding when opening free download Internet file cache. Windows Enlarge the temporary Internet file cache in Internet Explorer 7 and later. In the General tab, look under Browsing History and click Settings. The default is 50 MB. In the Advanced tab, click Network.
In the Offline Storage area, increase the amount of space for the cache to the size of your file. Estimated download times. File size Connection speed DSL 1. Unable to download Captivate 8 or any product in IE 11 browser.
Open Internet Explorer Under Add this website, enter adobe. This step enables you to view adobe. Now you should be able to download the product. Still need help?
